Quote:
Originally Posted by popper
ofcourse you dont send out a confirmation letter stating that
"ok sir, youll have to give 30 days notice but ill take that from today... " and then date it do you Lost?.
infact, NTL flatout refuse to ever confirm in writing any phone agreement, even when asked to do this
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not true, if a customer asks me to confirm something in writing then normally i will, however it is impractical to have a policy whereby if a customer requests something in writing they will get it.
for example yesterday there were 90 people in the queue at one point granted, this shouldnt be the case and they should have probably had more staff in , but the day before there was no one in the queue for mos of the day so they cant be spot on every day.
if i had to write a letter for half the calls i took yesterday, how long would i be off the phones not taking calls? now times that by every memebr of staff and your either going to have massive queues and huge wait times or need to double, the staff increassing costs which will be passed onto customers.
Also the majority of customer service staff havent been trained in letter writing, it probably sounds stupid, but how impressed would you be if you had a badly worded letter with spelling mistakes in it?
Personally i dont think its an ideal situation to be in, but i also cant see it changing anythime soon either