Quote:
Originally Posted by RS100
But i know now to hold NTL responsible if my payment details fall in to the wrong hands,
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While it shouldn't be something that affects you and that you shouldn't need to be concerned with, if the call had been routed through to sales support or back office online sales entry, they would have (and probably still have) a record of your order. As you we're just passed through to sales then clearly the sales agent decided to process the order him/herself as this would have been an extra sale towards their targets (thats what a sales job is about after all).
The details won't fall into the wrong hands - the back office online sales team will simply have discarded the order as they would have noticed that a seperate account will now have been set up. The team in question have also been inundated recently, which is meaning delays of up to two weeks before they are booking anything in - work is in progress to clear this backlog.