Quote:
Originally Posted by lauzjp
starting to wish i'd read this thread a long time ago... oh well, I have a good deal at the moment (similar to shnookumshnum, though we have sky sports too for about £30) -can't complain! We've got vodafone mobiles at the moment though, would love to change back to virgin. are there any bonuses for being pre-pay virgin + ntl?
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you might want to read this thread
http://www.cableforum.co.uk/board/sh...ad.php?t=52918
---------- Post added at 07:38 ---------- Previous post was at 07:20 ----------
Quote:
Originally Posted by shnookumshnum
I have Family pack DTV with phone on 321 and 2mb BB for £48.49 a month I just think this is way to steep, Is there anyone out there with the same products who have called retentions threatening to cancel who have got a better deal??
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for that price most people are getting 4mbit, and thats before any discounts...
---------- Post added at 08:04 ---------- Previous post was at 07:38 ----------
Quote:
Originally Posted by lostandconfused
i suppose thats a risk you have to take, if your seriuos about going to talk talk or any other provider it doesnt really matter but if your just fishing for discounts you have to be willing to carry out the threat and actually leave.
most people in retentions will give IMHO unreasonable discounts to keep customers, but there are one or two that i know that will look through the notes to see what discounts have been offered before and how often you call in to get more discounts. from that info they sometimes wont even try to save the customer as to be honest a customer is only valuable if they are making the business money.
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indeed Lost, it is a risk on the part of the (long standing in the case of davecs)customer.
these people your aware of, are commonly refered to as jobswerth's, that being the case, im sure their also aware that
they are only following orders when they bill for the 30 days as per the T&C's, and thats fine, however they had better be cristal clear that they are responsible for removeing davecs's access to the payed for, pending 30 days service and hence their part of the same T&C contract, so davecs could if he so wished, fill in an N1 form down the county courts against these people for brakeing the contract , better hope NTL:tw dont inadvertingly forget to remove the charge on the final bill, or place a Default marker on the ex-users credit file (in error or otherwise).
the data protection act is apparently also very good for getting access to all these notes you refer to , although so far, im not aware of anyone sending an 'official notice' to the data controller at NTL for any and all data refering to their stored personal data at NTL:tw, just an interesting fact you understand 8)
perhaps it woulnt be long before NTL:tw gets its own special section over on
http://www.consumeractiongroup.co.uk/forum/
if these fixable problems dont get sorted out soon, given NTL's size and covering 50%+ of the whole uk there will be plenty of interested people id think, perhaps BT and the rest might also get their sections as CAG grows by the day and its easy to ask for new section to be added there, take a look readers ,its really eye opening.....
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