Quote:
Originally Posted by lostandconfused
why not just be honest? if you are in financial difficulty then fair enough, tell the retentions department.
if you just want some discounts then why not be honest with them, let them know you've had a look around and think you can probably get cheaper but you dont really want the hassle of changing providers is there anything they can do?
i think you would find you would get a much better deal if you are honest and upfront as people can usually tell when someone isnt telling the truth and are less likely to be willing to help
|
i have to agree with you lost, on that point, however it does seem to show that your claim that "Retentions know full well why people are leaving" isnt a given...
---------- Post added at 06:54 ---------- Previous post was at 06:26 ----------
Quote:
Originally Posted by lostandconfused
i dont mind it when people want to get a better deal, but what really bugs me is when you look at the notes on an account and you can see they have called in practically every month to "cancel their services".
what makes me laugh. "ok sir, youll have to give 30 days notice but ill take that from today... would you be available on the 5th for an engineer to collect your set top box?"
ummm... errr arnt you going to try and keep my custom?
"unfortunatly sir there arnt any more offers i can add to your account at this time"
ok hold on a second..... line goes dead
|
hehe, thats a kicker....
ofcourse you dont send out a confirmation letter stating that
"ok sir, youll have to give 30 days notice but
ill take that from today... " and then date it do you Lost?.
infact, NTL flatout refuse to ever confirm in writing any phone agreement, even when asked to do this
by the customer, perhaps thats why they like the phone so much, its really funny when you tell them
you have been recording the conversation and would they like a copy of the transcript.
if NTL:tw did in fact send out these phone agreed terms (the good as well as the bad) in the monthly billing cycle , then i think everyone would be better off including NTL:tw as it would help retain custom and profits.
another rather dubious problem being (C&W)NTL (dont know about TW) never confirm in writing (billing cycle)any Broadband payments receaved.
if you over pay the TV/phone it will show on the bill as payments receaved and dates, but the broadband payments and dates never appear....