I gave my mobile number but no one called all i got was a email a few days ago with Reference Number, And when i called ntl they said they can not track
what is the point in ntl having a online ordering system if it don't work
It is like ordering a pizza from dominos pizza online giveing you card details and waiting for it and it don't turn up,
What i would like to know is what happend to my details i gave online as i gave my payment details online to ntl,
But i know now to hold NTL responsible if my payment details fall in to the wrong hands,
Quote:
Originally Posted by opelfruitcase
1. The second agent you spoke to, while there may have been no record of the discount being discussed should have offered something anyway.
2. The discount may indeed have been on to the account and the second agent may have just not noticed it.
3. Regarding the installation, I'm sure it says somewhere when your choosing the date for install that it is subject to confirmation? This confirmation normally comes in the form of a text message if you supplied a mobile contact number at the time of ordering - failing that written confirmation of this is normally sent in the post IIRC.
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