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What I'm saying is though, blame the higher management from the ntl side of the business
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But we can't get to the higher management. Don't you have a means of feedback or a suggestion box or something where you can say how investing in ops training is investing in the company and the lack of training is letting the company down big time, and will pay better dividends for the future than any stocks or bonds could?
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.......that many members here ARE ntl workers and do their bit to help others with problems
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I know this and admire them, they are the good ones, but why should they have to come on here and hold the company together without reward or gratitude. You can bet your life that in 12 months a pile of them will be made redundant when another call center closes.