Quote:
Originally Posted by Bengie
Maybe your not in that catagory, but the staff are the front line and the ones the customer speaks to, so I can only refer to them.
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Believe it or not, while much of my work these days in generally back office, I still do some front line work myself, taking customer service calls.
Quote:
Originally Posted by Bengie
The lack of training internally has nothing to do with the customer, the staff are the representatives of NTL and to a customer are NTL.
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What I'm saying is though, blame the higher management from the ntl side of the business rather than the staff. Some staff really don't care, but most think they're right but they're not, because they've never been trained differently; thats all i'm saying.