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opelfruitcase · 02-10-2006, 17:21

1. The second agent you spoke to, while there may have been no record of the discount being discussed should have offered something anyway.

2. The discount may indeed have been on to the account and the second agent may have just not noticed it.

3. Regarding the installation, I'm sure it says somewhere when your choosing the date for install that it is subject to confirmation? This confirmation normally comes in the form of a text message if you supplied a mobile contact number at the time of ordering - failing that written confirmation of this is normally sent in the post IIRC.

02-10-2006, 17:21	#2
opelfruitcase Inactive Join Date: Jun 2003 Location: Swansea Age: 46 Posts: 456	Re: NTL mess up my install date up 1. The second agent you spoke to, while there may have been no record of the discount being discussed should have offered something anyway. 2. The discount may indeed have been on to the account and the second agent may have just not noticed it. 3. Regarding the installation, I'm sure it says somewhere when your choosing the date for install that it is subject to confirmation? This confirmation normally comes in the form of a text message if you supplied a mobile contact number at the time of ordering - failing that written confirmation of this is normally sent in the post IIRC.