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Alan R · 02-10-2006, 11:53

Hi All.

Telewest TV Drive - Does anyone own one where they do not have any problems? I am currently on my 4th TV Drive box. I find Telewest customer servxce an absolute joke. Unfortunately, I'm tied in until June 2007 and it doesnt seem like I can do anything about it, but once this has run its course, ALL my services with Telwest will be cancelled, make no mistake. I'd rather pay slightly more for better customer service, as to be frank, their customer service could not be any worse.

We have broadband and phone from Telewest and to be honest we've never had many problems with the phone or internet service. The TV Drive package with free Teleoprt and Personal Recorder seemed too good to be true (as it is) and it didnt work out much different to Sky. As Sky wanted to charge us for a Sky+ box we thought we'd go to Telewest where the equipment is supplied (BIG, HUGE MISTAKE)

The TV at best is unreliable, the picture freezes and shows green blocks on the screen frequently. The Red button services do not work after the TV Drive has been on for half an hour. The recorded programs on the personal recorder wont delete and at 11.00 most nights, regardless of what channel you are watching the system decides to switch to a screen showing - This channel is now off air - You have to switch channels and back again to get the channels back.

Basically the system promises a lot and delivers very little. After having 3 replacement TV Drives, Telewest now tell me these faults are national faults that they are working on a fix for. This has been going on since June and still not resolved. The customer service that Telewest offer is the worst I have ever received and I cant wait to switch my whole system including phone and internet to another provider, as the service, put simply could not be any worse.

If you just want a Telephone system and broadband, then I cant say we've had any problems, but then - if we did have, would the service be just as bad? Sadly I suspect it would be.

I would not recommend Telewest to anyone so anyone who signs up for a TV Drive beware. The box is a complete load of crap !!!

02-10-2006, 11:53	#10
Alan R Inactive Join Date: Oct 2006 Posts: 1	Re: TV Drive Problems Hi All. Telewest TV Drive - Does anyone own one where they do not have any problems? I am currently on my 4th TV Drive box. I find Telewest customer servxce an absolute joke. Unfortunately, I'm tied in until June 2007 and it doesnt seem like I can do anything about it, but once this has run its course, ALL my services with Telwest will be cancelled, make no mistake. I'd rather pay slightly more for better customer service, as to be frank, their customer service could not be any worse. We have broadband and phone from Telewest and to be honest we've never had many problems with the phone or internet service. The TV Drive package with free Teleoprt and Personal Recorder seemed too good to be true (as it is) and it didnt work out much different to Sky. As Sky wanted to charge us for a Sky+ box we thought we'd go to Telewest where the equipment is supplied (BIG, HUGE MISTAKE) The TV at best is unreliable, the picture freezes and shows green blocks on the screen frequently. The Red button services do not work after the TV Drive has been on for half an hour. The recorded programs on the personal recorder wont delete and at 11.00 most nights, regardless of what channel you are watching the system decides to switch to a screen showing - This channel is now off air - You have to switch channels and back again to get the channels back. Basically the system promises a lot and delivers very little. After having 3 replacement TV Drives, Telewest now tell me these faults are national faults that they are working on a fix for. This has been going on since June and still not resolved. The customer service that Telewest offer is the worst I have ever received and I cant wait to switch my whole system including phone and internet to another provider, as the service, put simply could not be any worse. If you just want a Telephone system and broadband, then I cant say we've had any problems, but then - if we did have, would the service be just as bad? Sadly I suspect it would be. I would not recommend Telewest to anyone so anyone who signs up for a TV Drive beware. The box is a complete load of crap !!!