Cable Forum - View Single Post - ISPs rapped over 'misleading' 8Meg claims

m419 · 01-10-2006, 21:47

Well TalkTalk, is now giving customers the ability to opt-out of their 18 month contract if customers are unhappy.

People hear 'Free Broadband up to 8MB' on telly. People don't really get it. It means 'Broadband is free with a particular telephone package which we offer, but we cannot garuntee you an 8MB connection nor 128K connection if you live a distance from the telephone exchange. And sometimes if too many people are using the service, we cannot garuntee a service at all. Sorry.

And customers up until recently had to put up with the above policy.

01-10-2006, 21:47	#12
m419 Inactive Join Date: Jul 2005 Location: London Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly Posts: 1,512	Re: ISPs rapped over 'misleading' 8Meg claims Well TalkTalk, is now giving customers the ability to opt-out of their 18 month contract if customers are unhappy. People hear 'Free Broadband up to 8MB' on telly. People don't really get it. It means 'Broadband is free with a particular telephone package which we offer, but we cannot garuntee you an 8MB connection nor 128K connection if you live a distance from the telephone exchange. And sometimes if too many people are using the service, we cannot garuntee a service at all. Sorry. And customers up until recently had to put up with the above policy.