Cable Forum - View Single Post

AlanYork · 01-10-2006, 17:12

I was promised that it would be fixed by Sunday. Is it? Surprise, surprise...no! Completely predictable. Fortunately I have the name and extension number of the chap I spoke to.

So on Monday morning it will be a call to tech support and they can either fix it then and there or send an engineer. The thing is, it's easy for me to call at 8AM and avoid the call queue as I'm not working tomorrow. What about those that do have to work? They don't need the hassle of having to do a full days's work and then have to come home and face a half hour wait and that infuriating hold music.

The usual crap from NTL, an overstretched, understaffed, outsourced company with outdated equipment that isn't up to the job.

01-10-2006, 17:12	#75
AlanYork Inactive Join Date: Dec 2004 Posts: 178	Re: STB stuck on "starting" I was promised that it would be fixed by Sunday. Is it? Surprise, surprise...no! Completely predictable. Fortunately I have the name and extension number of the chap I spoke to. So on Monday morning it will be a call to tech support and they can either fix it then and there or send an engineer. The thing is, it's easy for me to call at 8AM and avoid the call queue as I'm not working tomorrow. What about those that do have to work? They don't need the hassle of having to do a full days's work and then have to come home and face a half hour wait and that infuriating hold music. The usual crap from NTL, an overstretched, understaffed, outsourced company with outdated equipment that isn't up to the job.