[lostandconfused]

i dont think its the staff not entering what their supposed to, ive had a few accounts like this recently, basically what happens is you set up the accounnt and give your DD details, they then get sent to the bank to be verified.

what has been happening a lot recently is that the bill is printed before confirmation has been recieved so the bill isnt collected even though the DD becomes active a few days later.

the next bill is then produced and is due to be collected but as said above computers dont think so it see's there is a balance over 40 days and restricts the service