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pigsick · 30-09-2006, 23:41

Interesting to see some people hoping a Samsung 2110 box will help the situation because I don't think it will.

I'm an NTL phone and broadband customer in NE London who took advantage of the free basic TV channels offer and had the installation on Friday morning.

A stunningly good introduction to NTL's TV experience sees the box sitting here for the second night in a row with 2110 on the display and the TV screen showing nothing but a dark green screen.

A call to customer services yesterday took 30 minutes to establish "there's a problem - please leave your set-top box powered on" and on Saturday morning it took 40 minutes to be told "there's a local fault, which we expect will be fixed by Monday 2 October, maybe earlier".

Absolutely crazy but I'm glad I'm discovering this while still a Sky customer (the free channels are for a third room), so I can put any thoughts of moving over to NTL for all services straight out of my mind.

However, given that I've needed to speak to Sky about a routine issue this weekend and yet can't get through to anyone because of heavy call volumes, those of us hacked off with NTL's customer services can't hope to find much better with Sky...

30-09-2006, 23:41	#70
pigsick Inactive Join Date: Sep 2006 Posts: 2	Re: STB stuck on "starting" Interesting to see some people hoping a Samsung 2110 box will help the situation because I don't think it will. I'm an NTL phone and broadband customer in NE London who took advantage of the free basic TV channels offer and had the installation on Friday morning. A stunningly good introduction to NTL's TV experience sees the box sitting here for the second night in a row with 2110 on the display and the TV screen showing nothing but a dark green screen. A call to customer services yesterday took 30 minutes to establish "there's a problem - please leave your set-top box powered on" and on Saturday morning it took 40 minutes to be told "there's a local fault, which we expect will be fixed by Monday 2 October, maybe earlier". Absolutely crazy but I'm glad I'm discovering this while still a Sky customer (the free channels are for a third room), so I can put any thoughts of moving over to NTL for all services straight out of my mind. However, given that I've needed to speak to Sky about a routine issue this weekend and yet can't get through to anyone because of heavy call volumes, those of us hacked off with NTL's customer services can't hope to find much better with Sky...