[ryan23]

Hi, I'm wondering if any of you can help. I decided to complain about the pricing that we were receiving from NTL and mentioned we wanted to leave and move to Talk Talk (as many have done). They gave us the similar offer to Talk Talk of 2MB (told rising to 10MB later in the year), with Talk Unlimited 24 and phone line all for £20.99.

It almost worked the first month, charging us at £23.49, but from then on for the past 4 months we are receiving 4MB with Talk Unlimited and line rental all at full price at £49.99 (discounts not added) (In June it was even worse at £62.98!). We have contacted Customer Services 5 times trying to resolve the issue. They say that they will give back the extra money they've taken and add the discount for the future (this happens every time we've phoned). This has never worked and we dont know what else we can do to get this sorted. Hope you can help.