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bit_dread · 30-09-2006, 16:23

I've just wating 55 minutes to speak to someone at customer services. Apparently things now won't be resolved until Monday, not tomorrow as originally promised. I asked about compensation and he said that they don't offer compensation in cases of 'outage'. When I told him that I thought this was appalling he said that he'd make a note of this in the case notes and that something would be reflected in my next bill, he wouldn't commit to how much and sounded like he wanted to get me off the phone as soon as he possibly could.
I would advise anyone else who thinks they deserve some compensation to get in touch with them as it sounds as if unless you specifially ask, you're not going to get anything back at all...

I can feel a strongly worded letter of complaint coming on here!

30-09-2006, 16:23	#62
bit_dread Inactive Join Date: Sep 2006 Posts: 9	Re: STB stuck on "starting" I've just wating 55 minutes to speak to someone at customer services. Apparently things now won't be resolved until Monday, not tomorrow as originally promised. I asked about compensation and he said that they don't offer compensation in cases of 'outage'. When I told him that I thought this was appalling he said that he'd make a note of this in the case notes and that something would be reflected in my next bill, he wouldn't commit to how much and sounded like he wanted to get me off the phone as soon as he possibly could. I would advise anyone else who thinks they deserve some compensation to get in touch with them as it sounds as if unless you specifially ask, you're not going to get anything back at all... I can feel a strongly worded letter of complaint coming on here!