Quote:
Originally Posted by Mick
I will approach a contact in the media office on Monday and ask them. Although I have to say - I am not pleased with how this thread has progressed.
Like Paul M said there has been a few 'Requests for mods' threads recently asking us to approach ntl for information. Whilst yes we have a relationship with ntl, i.e we have official paths to escalate issues into, they aren't in situ for us to ask for information for individual queries.
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I am not sure this was just an individual request. There have been a number of threads over the past coule of weeks regarding service levels deteriorating at peak times. Due to those threads a suspicion has arisen that traffic shaping is being used and being used badly.
Calling NTL is fruitless as the support staff don't have a clue.
This thread came about due to all the other threads which involved a number of people - I don't think it is really an individual having a problem but more like an individual asking for asistance on behalf of a number of people who have noticed the same problem.
I don't know what sort of contacts you guys have but if you have contacts to "escalate issues to" then this would seem just the sort of thing that qualifies as an issue - it's not just one guy asking you to step in on their behalf.
Just my opinion.
Phil