Cable Forum - View Single Post - 10 Days with No TV channels and Getting Nowhere with Customer Services. HELP!!

Markjp · 29-09-2006, 23:07

Hi Quadplay

I get the message you are not subscribed to the channel.

We moved house on the 22 Aug and had our NTL services transferred. An engineer came out to our new house on the 23rd Aug and set up phone, broadband and TV. Within 20 mins we had our TV package we subscribe to. 4 weeks later ie Tue 19th Sept we notice we no longer have access to out TV package, just the basic channels 1-5 new24 etc. Initially we were told that our a/c had been disabled and that House moves had not done the transfer correctly. We were told that IT would have to unlock the account before we could get our channels back. Apperently this has been done, although I'm not sure what I'm being told is correct anymore The lastest is they cannot communicate with the STB and have refereed to IT again. Funny thing is NTL changed the channel numbers the other day and they have all been updated on our STB!

We are running out of patience with NTL and we just seem to be being told they are looking into it and it may take several days. But we have now been waiting 10 days for this to be resolved and I dont feel we are any further forward than day 1.

Mark

29-09-2006, 23:07	#4
Markjp Inactive Join Date: Sep 2006 Location: West Sussex Posts: 60	Re: 10 Days with No TV channels and Getting Nowhere with Customer Services. HELP!! Hi Quadplay I get the message you are not subscribed to the channel. We moved house on the 22 Aug and had our NTL services transferred. An engineer came out to our new house on the 23rd Aug and set up phone, broadband and TV. Within 20 mins we had our TV package we subscribe to. 4 weeks later ie Tue 19th Sept we notice we no longer have access to out TV package, just the basic channels 1-5 new24 etc. Initially we were told that our a/c had been disabled and that House moves had not done the transfer correctly. We were told that IT would have to unlock the account before we could get our channels back. Apperently this has been done, although I'm not sure what I'm being told is correct anymore The lastest is they cannot communicate with the STB and have refereed to IT again. Funny thing is NTL changed the channel numbers the other day and they have all been updated on our STB! We are running out of patience with NTL and we just seem to be being told they are looking into it and it may take several days. But we have now been waiting 10 days for this to be resolved and I dont feel we are any further forward than day 1. Mark