Cable Forum - View Single Post - 10 Days with No TV channels and Getting Nowhere with Customer Services. HELP!!

Markjp · 29-09-2006, 19:49

Hi

Just joined the Forum today and was hoping that someone can help or advise how I can sort out an issue with NTL that has been going on for 10 days, numerous phone calls to Customer Services and I feel I am no further forward to a resolution.

Ten days ago we lost all but the very basic TV channels and NTL still have not managed to resolve the problem. Myself and my wife have made over 10 calls to Customer Services/Faults/House Moves usually waiting 30mins or more to get through. Each time we have to go through the whole saga again and we have been told on more than one occassion that IT are looking at it and it will take 24-48 hours!

How can we get this sorted, we are getting very frustrated.

Please help.

Many thanks

Mark

29-09-2006, 19:49	#1
Markjp Inactive Join Date: Sep 2006 Location: West Sussex Posts: 60	10 Days with No TV channels and Getting Nowhere with Customer Services. HELP!! Hi Just joined the Forum today and was hoping that someone can help or advise how I can sort out an issue with NTL that has been going on for 10 days, numerous phone calls to Customer Services and I feel I am no further forward to a resolution. Ten days ago we lost all but the very basic TV channels and NTL still have not managed to resolve the problem. Myself and my wife have made over 10 calls to Customer Services/Faults/House Moves usually waiting 30mins or more to get through. Each time we have to go through the whole saga again and we have been told on more than one occassion that IT are looking at it and it will take 24-48 hours! How can we get this sorted, we are getting very frustrated. Please help. Many thanks Mark