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AlanYork · 29-09-2006, 19:37

I just called and after a wait of half an hour I was told that my STB will be fixed on Sunday and was given credit for the time I have not been able to use the service.

That's fair enough as long as NTL do what they say they will do and it's a step up from yesterday when all I got was a pre recorded Geordie voice telling me "Oh dear, there seems to be a lot of people waiting, why not try again later?" followed by the engaged tone!!! Frankly though, very little surprises me with NTL anymore. They just dont seem able to cope with providing their customers with the service they are paying for.

29-09-2006, 19:37	#43
AlanYork Inactive Join Date: Dec 2004 Posts: 178	Re: STB stuck on "starting" I just called and after a wait of half an hour I was told that my STB will be fixed on Sunday and was given credit for the time I have not been able to use the service. That's fair enough as long as NTL do what they say they will do and it's a step up from yesterday when all I got was a pre recorded Geordie voice telling me "Oh dear, there seems to be a lot of people waiting, why not try again later?" followed by the engaged tone!!! Frankly though, very little surprises me with NTL anymore. They just dont seem able to cope with providing their customers with the service they are paying for.