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jc7k · 29-09-2006, 19:22

We're a bit annoyed here, especially without even the basic 5 channels (no aerial) I called ntl about my stalled PACE 4000 on Wednesday, and assumed therefore i had logged a fault, even though I was told in a very short manner that it was "an area fault".

I foolishly assumed that this meant I would be logged as having an issue. Therefore I took the advice above and didn't call back in an attempt to avoid 45 minues with that APALLING hold music.. well today STILL with no TV, even though i see reports here of some restoration of service, my wife called & apparently no log was taken of my fault... SO if you were told on Wednesday by any of their rather rude operators that you were a victim an area fault, then you really probably SHOULD call again so that someone is aware of your problem, as complaints on Wednesday appear not to have been properly logged..

I guess at least this got me fired up enough to join & start posting in the forum..

29-09-2006, 19:22	#42
jc7k Inactive Join Date: Sep 2006 Location: Ilford, ESSEX Services: TV: XL BB: M (2MB) +telephone Posts: 4	Re: STB stuck on "starting" We're a bit annoyed here, especially without even the basic 5 channels (no aerial) I called ntl about my stalled PACE 4000 on Wednesday, and assumed therefore i had logged a fault, even though I was told in a very short manner that it was "an area fault". I foolishly assumed that this meant I would be logged as having an issue. Therefore I took the advice above and didn't call back in an attempt to avoid 45 minues with that APALLING hold music.. well today STILL with no TV, even though i see reports here of some restoration of service, my wife called & apparently no log was taken of my fault... SO if you were told on Wednesday by any of their rather rude operators that you were a victim an area fault, then you really probably SHOULD call again so that someone is aware of your problem, as complaints on Wednesday appear not to have been properly logged.. I guess at least this got me fired up enough to join & start posting in the forum..