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quadplay · 29-09-2006, 10:19

Hi everyone

We have been working very hard to investigate this, and believe we have discovered the cause of the problem and engineered a solution. However, as this problem is only affecting around 1% of STBs you must call and log a fault with our Fault Management Centre on 151 from an ntl phone line (0845 454 0000 from other providers), as the fix will only be sent to those customers who have told us they are affected. If you have already reported this as a fault, please do not call again.

Just as a warning, as part of this fix, your PIN will be reset and you will lose your favourites (if you managed to set them up again after the renumbering and before you experienced this issue). It is also very important that your STB is left ON at all times until this issue is resolved.

29-09-2006, 10:19	#33
quadplay Inactive Join Date: Jun 2003 Location: Various Services: 9am, 1pm and 8pm daily Posts: 2,055	Re: STB stuck on "starting" Hi everyone We have been working very hard to investigate this, and believe we have discovered the cause of the problem and engineered a solution. However, as this problem is only affecting around 1% of STBs you must call and log a fault with our Fault Management Centre on 151 from an ntl phone line (0845 454 0000 from other providers), as the fix will only be sent to those customers who have told us they are affected. If you have already reported this as a fault, please do not call again. Just as a warning, as part of this fix, your PIN will be reset and you will lose your favourites (if you managed to set them up again after the renumbering and before you experienced this issue). It is also very important that your STB is left ON at all times until this issue is resolved.