Back in May, i cancelled out tv pack to move to skyhd. Took out the £24.99 talk weekend plan to keep the phone and bb (pretty happy with that). Last months bill seemed ok on the face of it, but this months
All of a sudden we get all these extra payments....£17.41 here, £30.50 there and £5.50 for something else. Let alone still getting a £17.99 dd comming out for the bb. For some reason CS can only figure out one thing at a time, therefore you cant go through the whole bill with them. I found out also that all thats applied is a discount code for the phone line and that the origonal £17.99 still comes out. Why the hell cant they just sort out one damn dd instead of two. Surely it makes financial sense not to have a multitude of different dd`s comming in all over the place.
Speaking to a customer relations (obviously got moved up a step) fella, i managed to claw back a credit of £91 odd, but will they put it back into my account ohhh nooooo. Said they could write a cheque but that would take a very long time to come through. So i took the credit, spilt over the two accounts (to make it disolve faster).
What a bloody shambles
They must know what everyone has got for christs sake, but just cant work out how to bill people correctly.
Sorry for the rant, but this just really has peed me off big time.