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McYorkie · 28-09-2006, 02:24

We've got the same problem here, but its a 4000 thats gone kaput since we tried switching it on at lunchtime yesterday - no amount of rebooting does any good. Our newer Samsung 2100 is running toot sweet after the change though.

Which does beg two questions - why didn't anyone spot this rather big problem in the software before we ended up with kaput boxes and hoping ntl can produce a fix by 10am, especially as it happened on Langley rollout as well? And why do customers have to keep putting up with elderly Pace boxes (2000/4000 etc) that should have been pensioned off by now?

I'd agree with the comment about a fiasco - maybe the said project manager should be thinking of issuing an apology to affected customers.

28-09-2006, 02:24	#7
McYorkie Inactive Join Date: Mar 2004 Location: York, Age: 54 Posts: 162	Re: STB stuck on "starting" We've got the same problem here, but its a 4000 thats gone kaput since we tried switching it on at lunchtime yesterday - no amount of rebooting does any good. Our newer Samsung 2100 is running toot sweet after the change though. Which does beg two questions - why didn't anyone spot this rather big problem in the software before we ended up with kaput boxes and hoping ntl can produce a fix by 10am, especially as it happened on Langley rollout as well? And why do customers have to keep putting up with elderly Pace boxes (2000/4000 etc) that should have been pensioned off by now? I'd agree with the comment about a fiasco - maybe the said project manager should be thinking of issuing an apology to affected customers.