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Old 27-09-2006, 20:35   #1
tomroyal
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Join Date: Feb 2006
Posts: 19
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STB stuck on "starting"

Hi All

This morning my STB (ancient Pace one) was stuck on channel 400 - the movie previews. Apparently the channel update was applied overnight. The box couldn't change channel, though, so I restarted it.

This evening, still no improvement. I've rebooted the box again - it says "please wait", then the cable modem flickers into life (broadband is currently working fine). The blue box with "Starting" appears, but it can't get any further.

NTL's phone line has confirmed that this was a problem with the update last night - and there's an enormous (even by NTL standards) wait on the phones. They say to wait for an update. Is anyone else in the same situation? I'm in London SE13 (Bromley area) - recently had the "purple" STB update, which is slow and tends to crash the box.

Thanks in advance

Tom
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