Thread: Keep an eye on how long you are kept on hold
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Old 27-09-2006, 13:21   #37
Stuart
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Re: Keep an eye on how long you are kept on hold
Quote:
Originally Posted by orangebird View Post
Sure, if you're waiting any more than 5 mins or so, that's not acceptable. But 15 seconds??
15 seconds is barely enough time for the phrase "You are being held in a queue and will be answered shortly".

Anyway, I've always thought the length of waiting for a call to be answered is actually less important than getting a positive result. Obviously, as long as you don't end up waiting hours.
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