Thread: Keep an eye on how long you are kept on hold
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Old 27-09-2006, 13:16   #36
lostandconfused
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Re: Keep an eye on how long you are kept on hold
Quote:
Originally Posted by arcamalpha2004 View Post

Is this " q buster " system able to be overided if there are not enough csa in the call centre?
IE; if there are not enough staff it can be " deactivated "

no it doesnt need to be either, its just a way of keeping your place in the queue so even if the call center were short staffed it wouldnt really make much difference having it on or off, personnally i think it should be put on all the time but thats just my opinion
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