Quote:
Originally Posted by orangebird
FFS.  |
Throw your rattle then.
---------- Post added at 13:24 ---------- Previous post was at 13:16 ----------
Quote:
Originally Posted by Mick
I am with OB on this one - I don't understand why this thread holds any relevance to ntl.
|
I agree that arcamalpha has used somewhat tortuous logic to get from ICSTIS and premium rate phone numbers to a complaint about NTL's on-hold times, but he clearly intended for this to be a thread about NTL. He clarified that when he posted this:
Quote:
Originally Posted by arcamalpha2004
What they are on about is the time you are kept on hold once your call has been answered.
They are saying that they are suspicious if you are kept longer than 15 seconds, the answer to this seems to be more staff to take the calls, there is no doubt in my mind that ntl will employ as few csa's as they can get away with, putting the welfare of the customer on the back burner, ntl are not the only guilty party in that respect.
I would suggest that when people call these numbers, if they are kept on hold longer than 15 seconds they notify ICSTIS and let them deal with it, this will also help highlight the problems of understaffed call centres.
|
I have bolded the key parts. Arcamalpha is complaining about NTL putting culstomer welfare on the back burner, not NTL ripping people off with long on-hold times.