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Originally Posted by arcamalpha2004
The whole point of what ICSTIS were saying was about people being kept on hold longer than 15 seconds, but the fact that companies are raking money in does not make it any more pleasant.
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ICSTIS regulate premium number services. ntl do not use premium numbers. You're urinating in a very strong breeze.
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WHETHER NTL ARE OFFERING FREE CALLS DOES NOT MAKE IT RIGHT, KEEPING PAYING CUSTOMERS WAITING, DO YOU UNDERSTAND THAT?
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PERFECTLY. HOWEVER, IMO 15 SECONDS IS NOT UNREASONABLE. ANYONE WHO EXPECTS THEIR PROBLEM TO BE INVESTIGATED AND RESOLVED WITHOUT A LITTLE WAIT TIME NEEDS TO STEP INTO THE REAL WORLD. DO YOU UNDERSTAND THAT?
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I am not backtracking at all, I suggest you read the article.
I think it is very relevent, its about call waiting times.
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You are backtracking completely, your posts now do not relate whatsoever to your original post.
I suggest your provide a link to the article
, I'd love to read it.
