Cable Forum - View Single Post - Keep an eye on how long you are kept on hold

lostandconfused · 26-09-2006, 22:09

the q buster system is automatic so you dont really have to chase people up, as said before it only becomes active when the abandonment rate is high, and it hasnt been that high for a while now, basically it gives the option to call you back and keep your place in the queue, if you dont answer or are engaged it will try again in 10 minutes if again there is no answer or still engaged it wont try again, it can be useful as you dont have to sit with a phone to your ear especially if the call queues are high but it is more expensive that someone waiting in a queue as is normally the case

26-09-2006, 22:09	#16
lostandconfused Inactive Join Date: Aug 2006 Location: swansea Age: 41 Services: 2 X V+ XL TV XL BB XL Telco Posts: 1,703	Re: Keep an eye on how long you are kept on hold the q buster system is automatic so you dont really have to chase people up, as said before it only becomes active when the abandonment rate is high, and it hasnt been that high for a while now, basically it gives the option to call you back and keep your place in the queue, if you dont answer or are engaged it will try again in 10 minutes if again there is no answer or still engaged it wont try again, it can be useful as you dont have to sit with a phone to your ear especially if the call queues are high but it is more expensive that someone waiting in a queue as is normally the case