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It's taken a month for installation!
Hi everyone
Further to my post a few weeks ago, here is an update. We're basically still waiting for installation having ordered TW on the 30th August and promised original installation on 5th Sept. Today I have finally secured a proper installation date on the 4th Oct.
The details of the delay are irrelevant here but they are ultimately Telewest's fault and they agree with that.
Basically, I'm wondering what I'm within my rights to ask for. Obviously I will look for a credit to cover the month which I have been paying for with no service, but we have been messed around by Telewest so much and I have lost track of the number of hours either spent on the phone to them or waiting around for a callback. Is it acceptable to ask for more, say an extra months' free service for the incovenience? Does anyone know what CS staff are empowered to offer?
Many thanks in advance
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