Quote:
Originally Posted by arcamalpha2004
What they are on about is the time you are kept on hold once your call has been answered
|
In that case, 15 seconds is unrealistic IMHO.
I hate call backs. Annoy me no end. You can call, wait patiently, and have your problem fixed. Or you can call, and hang up, and leave us to spend days chasing you - "in a meeting... can't find her... no answer... surgery closed...". And the time wasted chasing people could be better spent actually answering the phone and helping those customers who have patience.