Quote:
Originally Posted by lostandconfused
they do, its called Q buster but its only activated when the abandonment rate goes above a certain percentage as it is expensive to use, i think its 4% and it becomes active
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I never ever had an offer of a callback (other than when someone was trying to fob me off) whereas each time I call BT and I'm in a queue, it gets offered and the call arrives within 10 minutes.