Quote:
Originally Posted by Russ D
I've never understood why ntl can't do what BT have been doing for ages - all through your time waiting to speak to someone, you're given the offer of a callback - and these once actually materialise - within an hour.
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they do, its called Q buster but its only activated when the abandonment rate goes above a certain percentage as it is expensive to use, i think its 4% and it becomes active