Quote:
Originally Posted by lostandconfused
another option though would be to limit calls coming through meaning you would have to keep calling back until an agent isnt on a call, incurring a connection fee every time which would be a lot more expensive to the customer
|
Have to agree with that one - companies are much more likely to use this 'cost efficient' approach rather than the customer friendly approach. At least when you're on hold you know there is a queue rather than just having to hope you get through in a second.