Cable Forum - View Single Post - Keep an eye on how long you are kept on hold

lostandconfused · 25-09-2006, 00:06

i think 15 seconds is a bit short IMO, if companies are only allowed to have customers holding for 15 seconds it means they would have to have loads more staff which is more expensive especially since they would be doing less work as they would be waiting for calls to come through rather than taking call after call.

another option though would be to limit calls coming through meaning you would have to keep calling back until an agent isnt on a call, incurring a connection fee every time which would be a lot more expensive to the customer

25-09-2006, 00:06	#6
lostandconfused Inactive Join Date: Aug 2006 Location: swansea Age: 41 Services: 2 X V+ XL TV XL BB XL Telco Posts: 1,703	Re: Keep an eye on how long you are kept on hold i think 15 seconds is a bit short IMO, if companies are only allowed to have customers holding for 15 seconds it means they would have to have loads more staff which is more expensive especially since they would be doing less work as they would be waiting for calls to come through rather than taking call after call. another option though would be to limit calls coming through meaning you would have to keep calling back until an agent isnt on a call, incurring a connection fee every time which would be a lot more expensive to the customer