Quote:
Originally Posted by Zeph
What can you do in 15 seconds though...?
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I'm sure I can think of something.
What do you mean? The time waiting to first speak to an operator, or the time kept waiting whilst the operator does something for you? Where I work, a wait time of upto 5 minutes is acceptable, though I think the average would be about 3 minutes. We try to minimise the time a customer is kept on hold, but if, say, their printer is faulty and I need to double-check that we maintain that printer, I need to speak to another department, which could take one to two minutes (possibly more). I think 15 seconds is way too short.