Quote:
Originally Posted by lostandconfused
the problem is you could have been getting the phone line for free as you were talking the other services, the sales people dont know if there is capacity in the street they can only check if the area is servicable.
therefore while it is unfortunate that ntl cant provide a telephone line at this time if you were getting it free which you would be if you are having TV how can you expect to get it cheaper?
although as ive said before you do have a 30 day money back guarentee if you want to canel
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Whether you are getting the telephone service " free " that is not the point.
You are being offered a telephone service, this should be provided, it is mis selling of the highest order imo.
If NTL cannot provide a line they should not offer it as part of the package, as they clearly are in this case.
30 day money back guarantee? do me a favour fella
---------- Post added at 18:13 ---------- Previous post was at 18:08 ----------
Quote:
Originally Posted by sollp
I'm not saying that never did, i said that in some cases in may be the case that a customer wouldn't be able to be connected to the phone service because of no spare capacity in some cabinets. In these situations, the customer just wanting the phone service would have to wait for spares to become available. In the example of the Triple play service I would imagine that the customer would have to do without the phone service, OR you wouldn't receive the whole offer,(this is said in my opinion not officially NTL's).
So don't go saying that NTL are doing based on my opinion, as i'm not fully aware of what happens in these situations for the triple play.
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Why should the customer have to wait for " spares " to become available?
Left hand not knowing what right hand is doing or blatant conning of people, roping them in on a pretence, what one do you think? I know what one I think.
If you are going to offer four bottles of milk at the same time from a cow it helps to have four udders.