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Ollig · 23-09-2006, 13:44

<<on the 15th of september i decided to have ntl , phone broadband and tv , all for 30 pounds great. ETC!>>

Ha! ..... I was told by NTL that as an existing customer that I could have Broadband 1mb for 8.99 per month forever! ... without changing my phone or tv packages.
I questioned it about 3 times and was told that I*would* get the Broadband for that price.
They came & fitted the Broadband up .... and guess what? ..... They put me on a phone package that I didn't want as well!!
I kept telling them that I use Skype for all of my calls & I only need a landline for emergencies.
They insist that I shouldn't have been offered what I had been offered ..... and that the person who offered it is no longer employed by them.
Great! Fine!
I didn't get offered any solution except to pay up for what *they* say I had asked for.

23-09-2006, 13:44	#13
Ollig Inactive Join Date: Sep 2006 Posts: 3	Re: ntl are breaking the law <<on the 15th of september i decided to have ntl , phone broadband and tv , all for 30 pounds great. ETC!>> Ha! ..... I was told by NTL that as an existing customer that I could have Broadband 1mb for 8.99 per month forever! ... without changing my phone or tv packages. I questioned it about 3 times and was told that Iwould get the Broadband for that price. They came & fitted the Broadband up .... and guess what? ..... They put me on a phone package that I didn't want as well!! I kept telling them that I use Skype for all of my calls & I only need a landline for emergencies. They insist that I shouldn't have been offered what I had been offered ..... and that the person who offered it is no longer employed by them. Great! Fine! I didn't get offered any solution except to pay up for what they say I had asked for.