Quote:
Originally Posted by lostandconfused
in this case its not the right hand not knowing what the left is doing. its more a case of tech support now getting cash for every upsell they do, and whilst this is also the case for CS, tech support dont have to deal with the call when the customer calls in next month when theyve been billed for it so they arnt that bothered really.
oh how i love the india call centres
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With all respect
I would say it is the right hand not knowing what the left is doing, what is so difficult about getting something right when each department is linked or supposedly linked to an extent that when the bill arrives on the customers mat it is correct?
Regardless of the " upsell " bonus customers deserve better service.