Quote:
Originally Posted by VSPNET
All they would offer me in compensation for the damn right cheekyness of there reperesentitives was £10 a month off for next 3 months :-O I am sorry but i would rather have the money in my wallet than off the bill.
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As would I, but why must the negotiations end there? They made their offer, but youi could claim that the inconvenience was worth considerably more, and you could reject it. In your situation, I would have agreed to and immediate bill refund of £50, and not in monthly increments. If they wished to follow this route, I would only accept staged bill discounts to the VALUE of £120 - after all, it's not really costing them that much. Always remember, there's always someone further up the chain who had a greater limit to negotiate that the person you speak to first.