Originally Posted by donnacheltenham

on the 15th of september i decided to have ntl , phone broadband and tv , all for 30 pounds great. on the 20th yesterday they sent out an engineer he put the tv on and then the broadband, then went to put the phone on., he came back and said there is no room in the box to plug me in for the phone, he said they need to upgrade the box with more wiring, and then he said they already new that i couldnt go on the phon as it was on the sheet he gave me, he advised me to ring the following morning , i rang them to get a cocky girl nastily telling me its tough i cant have the phone service and that i would have to now pay them 45 pounds for the two services as it is only discounted with the phone as a package, i went blood red in anger and told the to shove the lot up there **** and that i want my 25 pound back they took of my card in advance, she said i wont get it back and theres nothing she can do, anyway they have completly misled me into taking a package they cant suply and to ad to insult try and charge me more, this should be completly illigal and they shouldnt be able to get away with it , does anyone know who i can report this to and how to go about things, the worst customer service in the world im sure, help