[VSPNET]

I moved house in August 2006 and NTL's representatives came round and said they would install it at my new property but i couldnt transfer my existing account here, They said i would have to sign a new 12 month contract right there and then before any work had been carried out. So i signed this contract and then waited 3 weeks for them to contact me on an instalation date, I waited and nothing, All this time i am still paying for 2 accounts (unknown to me) They had prmised me that as soon as i sign the new contract they would cancel my old one. So eventually i got onto NTL and asked them niclely when someone was going to come and install the broadband. They couldnt give me an answer because they were waiting on WAY LEAVE apprently. so another week went by of phoning NTL 2 times a day to get this sorted. Eventually one of the women on the phone dropped the bomb shell and told me i had still got 2 accounts with them. This is completly not acceptable. Finally one of the engineers came out and installed it at the address after my partner had a go at them down the phone. All they would offer me in compensation for the damn right cheekyness of there reperesentitives was £10 a month off for next 3 months :-O I am sorry but i would rather have the money in my wallet than off the bill. Do they honestly think were morons? Do they honestly think just because there a huge business and there indespensable that they can rip us off and it dont matter cos we wont be able to do anyhting??

I dont knwo what NTL think there playing at but they have got a great broadband, TV and Phone infrastructure but there customer care, reperesentitives and technicians dont communicate or they just plainly dont give a damn after contracts have been signed or installation.