[danielf]

Originally Posted by Shaun

I'd talk nicely to another agent they may look favorably on you if you explain the situation just as you have in the first post.

Also does anyone know if the prices or terms and conditions have changed recently?

In fact I know they have just put the phone charges up - I'm pretty sure that you could cancel that part due to the change. You normally have 30 days.

Yes, I had forgotten about that. Shaun is right. A price increase entitles you to terminate the contract early. Good call Shaun!