Cable Forum - View Single Post - Useful Customer Service and Faults Information

ebeth32473 · 20-09-2006, 07:25

[QUOTE=Pinkypants;729644][B]Contents

Customer Services

General Enquiries
Number port order enquiries and requests
Repull / Installation engineer requests
Disconnections
Retentions
Upgrades and Downgrades
Any account defect or irregularity
Billing Queries
Chargable Faults call outs

Hi just to let ya'll know, Customer service doesnt actually deal with disconnections and retentions. We dont have the authority to disconnect accounts, that is the retentions/disconnections department, which unfortunatly is only open from 9am to 5pm monday through friday. If you just want to disconnect one of many services, then we can do that, but not the full account or if you only have one service.
The same goes for moves and transfers, they are only open m-f 9am to 5pm

20-09-2006, 07:25	#7
ebeth32473 Inactive Join Date: Sep 2006 Location: Swansea Services: ntl: 4mb, 2stb, family and movies and sports collection, tu24 Posts: 4	Re: Useful Customer Service and Faults Information [QUOTE=Pinkypants;729644][B]Contents Customer Services General Enquiries Number port order enquiries and requests Repull / Installation engineer requests Disconnections Retentions Upgrades and Downgrades Any account defect or irregularity Billing Queries Chargable Faults call outs Hi just to let ya'll know, Customer service doesnt actually deal with disconnections and retentions. We dont have the authority to disconnect accounts, that is the retentions/disconnections department, which unfortunatly is only open from 9am to 5pm monday through friday. If you just want to disconnect one of many services, then we can do that, but not the full account or if you only have one service. The same goes for moves and transfers, they are only open m-f 9am to 5pm