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Re: Unpaid Bill
Further to my little saga mentioned above; I haven't had time to call CS back about this issue, but I had a "courtesy" call from NTL this evening asking about my "arrears". I explained to the nice lady that I had this issue with being charged £22.50 for not getting any services (bar Ch 1-4) and that CS hadn't been able to help or explain why it was so much (I expected to be paying the line rental for the phone line). She went away for a few minutes and then came back telling me that there had been a mistake and that she was crediting my account with £46 (yipee!). She then asked if I was in a position to pay the balance of my arrears now. I explained that my next payment was due at the end of the month (as agreed with NTL) and that it would clear the arrears then. She then tried pushed me into making the payment today, in exchange for "Free" tv for life! A tempting offer, but with ever increasing utility bills and the urgent desire to put food on the table for my children, I had to decline! I then notice on the "news" page here, that NTL are offering new or existing customers free TV when any telephone package is taken!
Is it me or am I missing something here? Was I being offered what every other NTL customer with a phone line is being offered? I have telephone as well as BB, so shouldn't I be getting the "free" tv package anyway? (notwithstanding the fact that I have had arrears!) Am I wrong in assuming that as long as I clear the arrears (at the end of the month) then shortly after, my tv will be back on? As I mentioned before on here, I am getting more than just 1-5 terrestrial, but not enough to equal the basic package (i.e. no ITV4!)
A confused and (rather dim tonight) Sipowicz!
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