Quote:
Originally Posted by hatedbythemail
wonder if we could coordinate a response to ntl on this? unless theres collective anger theyre just going to keep on keeping on
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We have just been informed that an urgent email from Manchester University was bounced. The sender had to use a different email address to get through to us.
As for Spamhaus, this article might interest people:
http://news.zdnet.co.uk/0,39020330,39283356,00.htm
---------- Post added at 17:59 ---------- Previous post was at 17:53 ----------
Quote:
Originally Posted by jdogsbody
ntl is not just filtering out spam to its users, but sometimes vital communications. I can certainly identify with bean999`s friend, as that is the situation I`ve been in - arrangements made by emails which have never arrived .
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NTL aren't "filtering". If the sending host is on the Spamhaus (or whatever) database, they refuse to respond to the incoming message. They don't get as far as actually looking at it. The sending host returns an "NTL server could not be contacted" error to the originator, will retry for a few days, then gives up. In some cases it can be days before the originator realises that something is amiss.
---------- Post added at 18:04 ---------- Previous post was at 17:59 ----------
Quote:
Originally Posted by hatedbythemail
but they say i need to contact people whose emails are failing to reach me, get the error message, then phone ntl back @ 10p a minute so they can escalate.
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Nice one NTL. How do you know whose emails failed to reach you? But I can tell them the message - not that they don't know already. "The NTL mail server was unreachable for xxx days."