[big_rayster]

Sullerm i understand your frustration! you can be on the phone for an hour at a time trying to get to talk to someone who will take responsabilty for the call! Just a quick point, if you do cancel your DD and wait to go to court, don't worry about the credit record black mark because if NTL are found to be at fault you can have the judge remove(not mark as satisfied) the bad credit reference!...so happy days!
Many times going through NTLs CS only raises your blood pressure and your phone bill (think about it, they're making money from us making calls to them to complain about their service?....are we crazy or what!)
As far as tied into a 12 month contract......pah!........you originally agreed to the contract with the PVR, when it became clear that it wasn't available did they offer you a new contract without the PVR?......i doubt it! so you are still on the original agreement......they haven't provided, your right to cancel, OR pay the bill, send letter requesting money back because of non provision of service, then haul they're sad, sorry, lazy butts through the small claims court to get it settled!
I'm sorry if i seem to be repeating mylef from other posts but it seems to be the only way to get NTL to sit up and listen, other than get one of the mods to 'do an inside job' but why should we?....why can't a big company listen to the very people that make them their money!
Do i sound bitter?......lololol