Quote:
Originally Posted by HughesJ
I think that Okonski has made a good point here. Essentially people who end up in these kinds of situations with NTL are forced to pay because phoning CS becomes too much of a stressful event. Especially when you think that they are resolving it - but they aren't, or you wait for a manager to call - and they don't. or worst of all, when every time you call you get a different response.
In the main, NTL will always be up (financially) because the number of people who just pay up for a quiet life greatly outway those who are prepared to fight.
following that - most people just don't know how to fight and are afraid that it will end up costing them much more money and stress. It doesn't seem worth it.
I only came across this forum by luck whilst stressing about my own NTL hell. This site is great, but more people should know about it. but what I'm trying to discover after that bit of wisdom  is what is the best way to go about fighting NTL (or anyone you have a dispute with). When you say 'letter before action' what is the action? and how much could it cost. the last time I checked a solicitors letter was about 200 quid. |
Maybe a few people on the forum might be willing to help(myself included) others with the legal side!
Before sending a LBA (letter before action) you must be prepared to take the matter all the way to court, oh my god, court!...i hear you shout! Now before you lose the plot it's not that bad, there is the small claims court (as long as it's the claim is less than £5000)done in plain english for everyday people to fight back, it's available on line also if you call in to your local County Court they will be more than helpful in explaining what you got to do, and it won't cost a fraction of a solicitor! One of the best things about the small claims court is that if you do lose you don't have to pay the other sides court costs!