Ok gang!
The final chapter in my quest not to be treated like an idiot by NTL!
After many phone calls trying to get this late payment charge broken down/justified i eventually wrote, threating legal action if my £10 wasn't refunded or the amount justified, to
NTL Complaints
Concord House
Concord Business Park
Wythenshawe
Manchester
M22 0BA
I recieved a call yesterday from a nice lady claiming to be a complaints manager and who (supprise, supprise!) couldn't give me a breakdown of the charge either, but as a goodwill gesture she credited my account with £48 (the amount my bill was up to at that time)
So! even though NTL didn't admit that they were in the wrong, they didn't defend that they were right either!
So know your rights, stand up to the bullies and don't let the buggers get you down!
If anyone would like a copy of my letter as a template to claim their money back PM me and i'll send it across,And it's only the cost of a stamp people to post your letter off to get your cash back!
