Quote:
Originally Posted by Nickster
Call the faults dept and request the number of rings to be increased. It has to be done manually by 2nd line on the switch where the timeout will be increased in seconds - there is no option for the customer to change this. Bear in mind that one "ring" is approx 3 seconds and that many cordless phones tend to "cut off" one or two rings at the property even though the line is ringing on the switch.
The timeout can only be increased for paid voicemail. Free voicemail timeout will not/should not be increased.
Nicky
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Thanks, Nicky, that's exactly the right advice, and it's what I've just had explained to me by a polite and helpful person in the Faults dept, who also pointed out that the change in behaviour probably resulted from our installing a cordless phone.
So we should be sorted now, thanks to the forums, and despite getting fobbed off with incorrect advice from ntl earlier on. Hope these exchanges have been helpful to others.